- Interactions with an IT support provider will generate an email notification to you from WUSTL IT Services: <firstname.lastname@example.org> and will include a targeted link to the self-service portal that allows you to track your service ticket, progress and resolution. You will be prompted to login with your WUSTL Key and password to view your tickets.
- An easy method to update your ticket with additional information and/or stay abreast of changes.
Improved incident/case tracking, problem management, and service request resolution
Ability to extend the tool to other campus units
Improved reporting capabilities
- Resolved, documented incidents in the ServiceNow knowledge base enable WashU IT support staff to resolve issues accurately and quickly
- Greater automation and self-service ability, which means less time spent talking with IT support providers