Fast, Simple Navigation to WashU Services

Tired of clicking endless links to find the information, access or services you need? Introducing ONE, an innovative way to search for WashU services and applications. From accessing the help desk to opening Outlook, ONE is a portal that connects you to systems and services across WashU. Think of it as an app store for university systems and services.

Find it fast! With ONE’s robust search capabilities, there’s no longer a need to remember or bookmark dozens of website URLs. A simple keyword search can help expedite completion of your task by connecting you directly to the information, system or service you seek.

For example, a search for the keyword ‘email’ yields multiple icon-based results called ‘Tasks’, including ‘Login to email’ and ‘About Office 365 services’. Think of Tasks as what you’d like to accomplish. Tasks are categorized to provide more advanced search capabilities and filtered results. You can favorite tasks, find more information, and get service announcements.

The ONE search function is simple and intuitive; Tasks appear when search terms are reflected in titles, tags, descriptions, and metadata. Most popular Tasks are based on how often a Task is clicked.

Customize your experience! Make ONE your ‘go-to’ portal by customizing your experience. ONE allows you to identify by role (faculty or staff) upon login with your WUSTL Key. Upon login, ONE defaults your primary role based on your Identity Management (IDM) affiliation and content is filtered to display Tasks relevant to the role you’ve selected. Select multiple roles (for example faculty and staff) if applicable.

You can further customize your ONE homepage by marking Tasks you use most often as ‘favorites’. Favorites appear at the top of your customized homepage.

ONE is available to university students, faculty, staff, guests, and the general public. While certain Tasks may require login with a WUSTL Key, ONE does not require login with a WUSTL Key for access.

ONE is fully mobile-responsive; you can access sites and applications from any device.


Browser Requirements

ONE supports the latest versions of all browsers and the prior two versions. Cookies and JavaScript should always be turned on, and it should be noted that compatibility mode/view in Internet Explorer (IE) 10 and 11 will not work with ONE.

Project Information

The goal of this project is to implement OneCampus user portal, in such a way that:

  1. Users can easily find role-specific information about campus services, applications and web sites that are hard to find or buried in existing portals and enterprise applications.
  2. Users do not have to login multiple times while accessing different university systems using the same set of credentials
  3. Relevant information is delivered in the moment of need and rendered in different devices to increase ease of use
  4. It is offered as a service to other campus units at the university to curate, include and manage their own content. The revised version of the charter can be found here.

John Gohsman, Vice Chancellor for IT and CIO

  • Jennifer Stedelin, Assistant Vice Chancellor & Deputy Chief Information Officer for IT
  • Amy Walter, Senior Director for IT
  • Edie Van Wert, Senior Director of Portfolio and Project Management Office for CIO
  • Aisha G Hamilton, Communications Program Manager for IT and CIO
  • Blake Fuhler, Director of Research Analytics and Planning
  • Rick Tyler, Senior Director for IT
  • Matt House, Infrastructure Architect for IT
  • Scott Taylor,  Assistant Vice Chancellor for IT

  • Raji Laxman, Senior Business Systems Analyst
  • Holly Griffin, Knowledge Management Specialist for IT
  • Aisha G Hamilton, Communications Program Manager for IT and CIO
  • Joe Grailer, Web Content Management Specialist



Who manages ONE?
Washington University Information Technology (WashU IT) manages ONE.

Is ONE mandatory?
No, it is not mandatory. However, usage is highly recommended for a smoother, customized user experience.

How do Tasks appear in the Most Popular category?
The “Most Popular” category ranks Tasks based on how often they are opened by ONE users. These metrics are typically refreshed after a 7-day period.

When do I need my WUSTL Key?
You will only need your WUSTL Key when you click on a Task that requires it. ONE is accessible to the public and not all Tasks will require log in with a WUSTL Key. A WUSTL Key login does, however provide you a more customized experience.

Can I add my own Tasks?
No. You can favorite the Tasks you use most so they are pinned to the top of the page at all times.  However, you cannot add your own Tasks.

Does this site bypass WashU 2FA authentication?
No. When accessing HRMS (and soon AIS) from ONE outside of the campus network, you will still be required to complete two-factor authentication with Duo.

I only see a dozen Tasks on the home page?
The site promotes a search-and-find approach rather than a menu-driven browsing hierarchy or a long list of links to choose from. Search what you are looking for to display appropriate results.

Is there a mobile app for this site?
The site is mobile-responsive but there is currently no ONE mobile app.

Is it included in WashU’s mobile app?
No, ONE is not included in WUSTL Mobile at this time.

Why can’t I find the technology service I’m looking for in ONE?
The initial launch focuses on technology, administrative, and financial services and applications with a plan to continually add services on an ongoing basis. Can’t find what you’re looking for? Let us know what we should add next. Contact us at with suggestions.