ITC Remote Desktop Services (RDS)

Users new to Shared IT Services who were previously supported by the ITC-Wudosis Help desk (Orthopedics, Surgery, Obstetrics/Gynecology, Siteman Cancer Center, WUCA Departments) will find updated instructions for remotely accessing clinical applications, the ITC virtual desktop, or their office computers below.

For users who have not yet migrated to Shared IT Services, information can be found at itcremote.wustl.edu.

There are two ways for Windows users to take advantage of this service:

  1. Log into http://itcrds.wustl.edu (IE only)    and/or
  2. Create a desktop shortcut as directed below.

Mac users will need to download the Microsoft Remote Desktop client from the App store. Instructions for installing and configuring the client are found here.

Quick Summary:

  • For accessing  remote clinical apps or the ITC desktop,  log in with your WUDOSIS credentials.
  • For logging into your own work computer remotely (not the ITC desktop), log in with your ACCOUNTS (WUSTL Key) credentials, and use the fully qualified name of your work computer (the name of your computer will change after migration to Shared IT Services).
  • Your work computer must be turned on, with an internet connection, and configured to allow you to log in remotely.
  • When using the web interface, you must use IE.

The ITC Remote Desktop allows you to access your clinical apps and fileshares from home. You can either log in through IE to launch, or you can download a desktop shortcut to launch directly.

Option 1: Desktop Shortcut

  1. Click this link to download an ITCRemoteDesktop.
  2. This will download a file called ITCRemoteFX.rdp. Locate this file (usually in downloads), and drag to your desktop.
  3. Click on this desktop icon to launch. Click Connect in the window that pops up.
  4. A login window will appear, with your account username. The first time you log in, you will likely need to change the login credentials to your WUDOSIS username. Click the Use Another Account button.
  5. Enter your WUDOSIS credentials. Click remember my credentials, if you’d like.
  6. Hit OK to open your ITC Remote Desktop.

Option 2: Open the ITC Remote Desktop through IE

  1. Open Internet Explorer and go to http://itcrds.wustl.edu
  2. If this is the first time accessing remotely, you will see a security warning asking if you want to allow the website to run the add-on of “Microsoft Remote Desktop Services” in a yellowish bar at the top or bottom of your webpage.  Please click yes or Allow.
  3. Enter your WUDOSIS username and password in format of WUDOSIS\Username.
  4. Click on ITC Desktop
  5. Click Connect
  6. You will be asked to enter your credentials again. Log in with your WUDOSIS credentials in the form of WUDOSIS\username, and your WUDOSIS password.

  1. Your remote work computer must be powered on in order for you to connect.
  2. Open Internet Explorer (not Chrome or Firefoxand go to http://itcrds.wustl.edu
  3. If this is the first time accessing a remote app, you will see a security warning asking if you want to allow the website to run the add-on of “Microsoft Remote Desktop Services”.  Please click “yes” or “Allow” (see above for details).
  4. Enter your Username and password in format of ACCOUNTS\WustlKeyID.
  5. Once logged on you will see a screen like this: 
  6. Click on the Connect to Work Computer tab. Note that the RemoteApp Programs you will see while logged in with ACCOUNTS\WustlKey ID are different than the apps you will see when logged in with your WUDOSIS credentials. Click the Sign out link in the upper-right, and log back in with your WUDOSIS credentials if you’d like to use any of the clinical RemoteApp Programs.
  7. The Remote Desktop tab will allow you to connect to your work computer remotely. Note that your computer name will change with the migration to Shared IT Services. Please see the tag on your computer, or right-click the Start menu, and choose System to see your computer’s name. Your computer name must be followed by accounts.ad.wustl.edu 
    Example: 7777-WD-00123.accounts.ad.wustl.edu

  8. You will be asked to log in again. Be sure that you always log in in the form ACCOUNTS\WustlKey ID.

 

  1. Open Internet Explorer and go to http://itcrds.wustl.edu
  2. If this is the first time accessing a remote app, you will see a security warning asking if you want to allow the website to run the add-on of “Microsoft Remote Desktop Services” in a yellowish bar at the top or bottom of your webpage.  Please click yes or Allow.
  3. Enter your WUDOSIS username and password in format of WUDOSIS\Username.
  4. Once logged on you will see a screen similar to the one below. Note that you will NOT be able to use the Connect to Work Computer tab while logged in with your WUDOSIS credentials. You will need to sign out, and log back into itcrds.wudosis.wustl.edu with your ACCOUNTS\WustlKey credentials instead.
  5. Click on the desired application, or the ITC Desktop icon (to launch a generic virtual desktop).
  6. When first launching an application you will receive a security warning asking if you want to trust the remote connection.  Click Connect to open the application.
  7. You may receive another prompt to login. Enter WUDOSIS credentials as before.
  8. The application should open and function as usual. Although the application is running remotely, you will see the app on your taskbar and interact with it as you would any other application.

 

If you experience any issues please feel free to contact the Shared IT Services help desk at (314)933-3333.

When calling please be prepared with the following information.

  • Any error messages being received
  • Operating System
  • Internet Explorer version (we can talk you through finding IE version!)

  1. Find and open the Remote Desktop Connection app. This application is built into both Windows 7 and 10. The easiest way to find the Remote Desktop Connection app is to search for it in the search bar next to the start menu, or you can find it under the category of Windows Accessories. Click to launch.
  2. On the Remote Desktop Connection dialog box – click on Options or Show Options.
  3. In the options dialog box, click on the Advanced tab.  Then click on the Settings button.
  4. Configure the following settings:
    • Click the radio button labeled Use these RD Gateway server settingsand type in wudosis.wustl.edu into the server name box.
    • Change the Logon methodto Ask for password (NTLM)
    • Check the box labeled Bypass RD Gateway server for local addresses.
    • Check the box labeled Use my RD Gateway credentials for the remote computer.
  5. click OK.
  6. In the options dialog box, click on the Advanced tab.  Then change the setting “If server authentication fails:” to “Connect and don’t warn me”.
  7. Now click on the General tab and enter your work computer name in the Computer section. Note that your computer name will have changed after migration to Shared IT Services. Please see the tag on your computer, or right-click the Start menu, and choose System to see your computer’s name. Your computer name must be followed by accounts.ad.wustl.eduExample: 7777-WD-02123.accounts.ad.wustl.edu
  8. Enter your name and password in format of accounts\wustlkeyid in the User Name section. Your screen should look similar to the image below.

    Note:  Depending on device security and ownership…  You may also consider selecting the checkbox of Allow Me To Save Credentials for easier access.
  9. Once everything is configured, click Save As.
  10. Then save your RDP connection to your workstation’s Desktop as Remote Work Desktop.
  11. You can now launch the Remote Work Desktop directly (bypassing the RDS web interface) from your computer  desktop.
  12. After you launch the RDS Shortcut, you may see a warning box appear. Place a check in the Don’t ask me again for connections to this computer box, then click Connect.
  13. After clicking connect you will be prompted to enter in your computer password. (This is expected behavior due to security.)  Please enter in your WUSTL Key password then click OK.

Congratulations!  You should now see your personal work desktop and applications.

Support

If you experience any issues please feel free to contact the Shared IT Services helpdesk at (314)933-3333.

When calling please be prepared with the following information:

  • Any error messages received
  • Operating System
  • Internet Explorer version (we can walk you through finding this!)


Mac users will need to download the Microsoft Remote Desktop client from the App store. Instructions for installing and configuring the client are found here.

After the migration to Shared IT Services, you will need to update any existing desktop shortcuts you used to remotely access your personal work computer.

  1. Locate the shortcut icon on your desktop.
  2. Right-click the shortcut icon, and choose Edit.
  3. Now click on the General tab and enter your work computer name in the Computer section. Note that your computer name will have changed after migration to Shared IT Services. Please see the tag on your computer, or right-click the Start menu, and choose System to see your computer’s name. Your computer name must be followed by accounts.ad.wustl.eduExample: 7777-WD-02123.accounts.ad.wustl.edu
  4. Enter your name and password in format of accounts\wustlkeyid in the User Name section. Your screen should look similar to the image below.

    Note:  Depending on device security and ownership…  You may also consider selecting the checkbox of Allow Me To Save Credentials for easier access.
  5. Once everything is configured, click Save As.
  6. Then save your RDP connection to your workstation’s Desktop as Remote Work Desktop.
  7. It’s recommended that you delete the old WUDOSIS Desktop desktop icon to avoid confusion.
  8. You can now launch the Remote Work Desktop directly (bypassing the RDS web interface) from your computer  desktop.
  9. After you launch the RDS Shortcut, you may see a warning box appear. Place a check in the Don’t ask me again for connections to this computer box, then click Connect.
  10. After clicking connect you will be prompted to enter in your computer password. (This is expected behavior due to security.)  Please enter in your WUSTL Key password then click OK.
  11. Congratulations!  You should now see your personal work desktop and applications.