Mass Emailing – Maestro

LISTSERV Maestro is a web-based email marketing application used to create and deliver communications. Maestro enables you to deliver communications to a much larger audience than permitted through most email services. Additionally, Maestro allows you to identify messages that are not delivered to recipients (bounced messages), use mail-merging, which is a feature that allows the personalization of a message to recipients, and view the overall or individual recipient statistics after delivery, such as clicked links and when messages are opened.

Maestro Link:

How to Get Access

Maestro is available for use by anyone in the university. To request access, complete the ServiceNow request form. Once submitted, you will be contacted to schedule a 1-2 hour training.



Listserv is a recipient email list management application that can be used with different messaging applications, including Outlook and Maestro.

Knowledge Articles


If you have Maestro questions or requests, please complete and submit the General Service Request form.

WashU IT Operational Communications

For information about requesting WashU IT services communications, visit Communicating About Services.