WashU IT and the Office of the Chief Information Officer seek to engage the University’s technology end users at all levels through various collaboration efforts. Developing and maintaining these relationships and ensuring transparency in IT strategies, initiatives, projects and funding enables  WashU IT, under the guidance of the OCIO, to develop a technology environment truly representative of the needs and expectations of our user community.

The WashU IT Customer Relationship Management (CRM) team is charged with facilitating transparency through frequent opportunities for user feedback for the continuous improvement of shared IT services across the University. Having a CRM program ensures we are providing the right services, and are continually improving those services and technologies to meet our customers’ ever-changing needs.

CRM’s will engage with customers via regular meetings, surveys, internal reviews and identifying trends to achieve success. The end result is to provide customers with reliable service that exceeds expectations.

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