2016

WashU IT Consolidates Help Desk Ticketing Systems

By Candace Jarrett on March 7, 2016 in 2016, News & Events, Shared IT Services

On March 8, 2016, WashU IT consolidated its three help desks: the Solutions Center, CITS Helpdesk and DOMCSS  Service Desk to one ticketing system. There is no customer action required because of this change. WashU IT customers should continue to call their current support phone number and email ...

Beware of Threats During Tax Season

By Aisha Goodman Hamilton on February 16, 2016 in 2016, Alerts, News & Events

Each year, the Washington University Information Security Office (ISO) reminds you to be vigilant in recognizing tax season identity theft scams so that you can avoid becoming a victim. The latest phishing scam targeting the university suggests that you can access your W-2 by clicking a provided ...

Keep Your WUSTL Key ID Password for 365 Days

By Aisha Goodman Hamilton on February 16, 2016 in 2016, Announcements, News & Events

…And Eliminate Birth Year Authentication with WashU 2FA Two-Factor Authentication Service On January 28, Washington University Information Technology (WashU IT) launched a new service that protects your WUSTL Key credentials when accessing the Washington University (WashU) Human Resources M...

Shared Active Directory Upgrades Set for January

By Candace Jarrett on January 26, 2016 in 2016, News & Events, Shared IT Services

The accounts.ad.wustl.edu Active Directory domain is being expanded and retooled to serve as the institution’s shared active directory environment. The end-state goal is to consolidate AD across the entire University into this single active directory forest. The consolidation will take place over...