Basic IT Bundle (Bit Bundle)

The Basic IT Bundle (Bit Bundle) includes the common technologies and routine desktop support that customers use on a daily basis. The Basic IT Bundle was developed as part of the Shared IT Services Program. The program is an effort to re-balance the IT delivery model at Washington University in St. Louis by developing and implementing common IT infrastructure and support.

The Bit Bundle is available for Shared IT Services customers. Click here to see if your department has migrated to Shared IT Services.

The BIT Bundle is grouped into the following 3 Tiers (for complete descriptions of the tiers, please see the Service Level Expectation):

  • Universal Service Tier
    Includes:
    Service Center (Help Desk), Limited capability networking, WUSTL Key credentials and Email
  • Independent User Service Tier
    Includes all items in the Universal Tier and the following:
    Cloud-based storage, Self-service, Full capability networking, Remote Access to University resources, Testing Lab, Cloud backup for computers.
  • Fully Supported Tier
    Includes all items in the Universal and Independent Tiers and the following:
    User direct desk-side support and walk-up support services, Fully managed Windows and Macintosh platforms, Computer Inventory Tracking and Lifecycle management, End user technology integration, Managed network printing, Loaner Equipment and Managed Individual/Department File Storage.

For Schools & Departments   For IT Staff

Includes the following items for Washington University IT customers:

Installation of user workstations, fully managed Windows platforms, automated imaging process, centrally administered configuration management, anti-virus and operating system patching, desktop and laptop hardware repair, software troubleshooting and repair, network connectivity configuration and support for Mac hardware and software.

Additional Charges Apply to the Following Options:

  • Cloud Backup for Computers

N/A
Additional Service Level Expectation Information: https://it.wustl.edu/about-basic-it-bundle

Training related to this service bundle can be found at  https://it.wustl.edu/home/how-to/

Request Service Request Service

Cloud Backup for Computers
Securely backup files kept locally on their workstations.

Cloud Based Storage
A secure and easy way to store and manage digital files and documents in an online location.

Email (Office 365)
The university-provided email service for faculty, staff and students.

Equipment Relocations
Request computers be moved to a new location.

File Sharing and Storage
Store files on department managed file shares and servers.

Hardware Quotes
Customers can choose from standard computer configurations and receive a new computer in 3 business days.

Loaner Equipment
Laptops and tablets available to checkout for domestic or international travel.

Print, Scan and Fax
Managed print services for computers.

Software Services
Installation of new software on managed computers.

Testing Lab
A computer test lab with varied configurations simulating the customer’s managed environment.

Wired and Wireless Network Connectivity
University’s network, including wired, wireless, internet and internet 2 access.

WUSTL Key Credentials
WashU IT Identity and Access Management services.


SUPPORT

314-933-3333
ithelp@wustl.edu