Project Summary
Improving Technology Services for Students
To align with WashU’s goals, Student Technology Services (STS) has expanded its support to all students, regardless of their residential status, effective July 1, 2025.
Previously, STS served residential students, while the Tech Den focused on graduate and non-residential students. This change ensures equitable access to technology resources for all students and supports university-wide efficiency initiatives by leveraging cost-effective, scalable solutions.
Additionally, the Tech Den has shifted its focus solely to student programming and enrichment activities, such as 3D Printing, DevSTAC, and Tech Bridge.
Why did this change occur?
This change standardizes operations, enhances efficiencies, and ensures consistent student experiences.
What changed?
Please scroll down to explore the future state situations for each team.
Student Technology Services
The Service Desk serves as the primary point of contact for phone and email support for staff and students. As of July 10, students can seek in-person support at a walk-up service location in the front foyer of the south side entrance of the Danforth University Center (DUC). No appointment is necessary.
This organization will be unified under Dave Leisure and Peeti Sithiyopasakul.
Services include:
- Dell Laptop Repair (under warranty)
- Personal Device Support
- Network & Access Support
- Printing Support
- Loaner Laptop Service
- Ordering a Laptop and recommended specifications
- And More…
Walk-Up Service Location and Contact Information:
- The STS team has relocated to the Danforth University Center (DUC) in the front foyer, south side entrance.
- Phone: 314-933-3333
- Text: 314-933-8324 (TECH)
- Email: ithelp@wustl.edu
- Web: sts.wustl.edu
- Orientation: informational webpage
Tech Den
Student Programming & Enrichment Services
Services that were previously provided under the STS and Tech Den is unified under Sherry Holmes.
Services will include:
- 3D Printing
- This program supports innovation and research by providing a practical platform for prototyping and exploring advanced applications.
- DevSTAC
- An inter-disciplinary tech-consulting program with a two-pronged overarching mission to provide undergraduate and graduate students with hands-on, experiential learning opportunities, and to support projects that drive meaningful social impact through innovative technology solutions.
- Tech Bridge
- A program that connects students with IT training and employment opportunities (formerly STaRS – Student Technology and Resource Support).
- Digital Learning Resources
- Digital access and agency program that enhances the students’ living and learning experience such as Technology Loaners, Workshops, Networking Opportunities and Digital Sustainability.
- And More…
Location and Contact Information:
- On July 10th, the TechDen team moved to Forsyth House, 6214 Forsyth Blvd. See the Tech Den on a campus map.
- They will be closed from July 7 to July 15 and will reopen on July 16.
- Phone: 314-935-2633 (CODE)
- Email: techden@wustl.edu
- Web: techden.wustl.edu
Project Team
Project Manager: Jessica Haas
Business Analyst: Natalie Knopf
Student Technical Services SMEs: Dave Leisure, Peeti Sithiyopasakul
Student Program and Enrichment SMEs: Sherry Holmes, Oana Dimofte
OCM/Learning & Development/Communications: Allison Stewart, Julie Martin
Contact Us
Send Jessica Haas an email with any questions or concerns relating to this project.