We are pleased to announce the new ServiceNow platform will launch on June 1, 2020. If the university were to resume normal operations at that time, we have a contingency plan to postpone the launch by two weeks to allow for staff and support teams to return to the office.
We have two upcoming Q&A sessions for WashU IT.
Date/Time |
Purpose |
Meeting |
| 5/12, 10:00 – 10:45 a.m. | Overview/demonstration of the new platform followed by Q&A | Teams Meeting |
| 5/14, 10:00 – 10:45 a.m. | Overview/demonstration of the new portal followed by Q&A
*This session is for users who frequently use the ServiceNow Portal to order IT services and equipment for their department or group |
Teams Meeting |
See additional Q&A sessions below.
Documentation
General Users
We will have a ServiceNow Portal user guide available before we go live.
ITIL Users
Our ServiceNow Resources for ITIL Users webpage contains:
• process documentation
• training recordings
• micro-videos/PDF quick guides for specific tasks
Note: Additional guides will be available in the coming weeks.
What type of ServiceNow user am I?
What’s Changing?
New Web Address (URL)
Beginning June 1, go to wustl.service-now.com for:
- Requesting IT services or items
- Searching for IT solutions
- Reporting IT issues
The current ServiceNow Portal, wusm.service-now.com, will remain active for the following:
- WUSM Facilities requests
- Shared Business Services Hub requests
- HR Benefits for internal work management
- Brown School Service Center requests
- Brown School Facilities requests
On June 1, wustlhelp.wustl.edu and wusmhelp.wustl.edu will take you to the new ServiceNow (wustl.service-now.com).
Note: IT support email addresses and phone numbers will not change.
Additional Q&A Sessions
We will be hosting the following additional Q&A sessions.
Date/Time |
Audience/Purpose |
Meeting |
| 5/14, 1:00 – 1:45 p.m. | IT@WashU
Overview/demonstration of the new platform followed by Q&A |
Teams Meeting |
| 5/19, 10:00 – 10:45 a.m. | WashU Community
Overview/demonstration of the new portal followed by Q&A |
Zoom Meetings link Box login required. |
| 5/20, 1:00 – 1:45 p.m. | WashU Community
Overview/demonstration of the new portal followed by Q&A *This session is for users who frequently use the ServiceNow Portal to request IT services and equipment for their department or group |
Zoom Meetings link Box login required. |
Questions?
Email us or post on our Microsoft Teams channel.
The project page has a lot of useful information, including questions asked during training and demos.