March 17: UPDATED WUSM Remote Access – End User Acceptable Use & Guidelines

As the WUSM community works through the current COVID-19 situation it is critical that the WUSM team continue to be as productive as possible. With that in mind the WUSM IT Support Services team wants to ensure everyone is familiar with their individual methods for working remotely.

The following policies and expectations have been consolidated from several WUSM Human Resources and Information Security policies and standards and are to be used in appropriate business continuity situations such as the COVID-19 situation. Please see the end of this message for a comprehensive list of applicable policies and standards for WUSM remote access.

https://hr.wustl.edu/items/telecommuting/
https://it.wustl.edu/telecommuting/
https://informationsecurity.wustl.edu/services/secure-storage-and-communication-services/
https://informationsecurity.wustl.edu/topics/data-classification/
Information Security Standard: SC-01.03 Personal Device Security Policy
Information Security Standard: SC-01.01 Encryption Policy

Remote Access Instructions:

In order to conserve as much bandwidth as possible for critical, clinical functions, WUSM users should review the following chart for available remote connectivity options.  Many applications and systems used for WUSM operations are available via non-WUSM equipment as long as you have activated your Duo account and have a valid ID / Password WUSTL key account. Utilization of the WUSM VPN used only when necessary and only when needed to work within a given application.

APPLICATION WUSM LAPTOP PERSONAL PC/LAPTOP MOBILE DEVICE (WUSM or Personal)
Microsoft Teams https://teams.microsoft.com/downloads

Requires Duo

Does Not Require VPN

https://teams.microsoft.com/downloads

Requires Duo

Download from App Store
Zoom https://wustl.zoom.us/

Download client and install plugin

https://wustl.zoom.us/

Download Client and install plugin

M*Modal https://ctxremote.wustl.edu/

Requires Duo

https://ctxremote.wustl.edu/

Requires Duo

Download M*Modal Mobile Microphone from App Store
Clinical Application (Epic, etc) Requires VPN

Requires Duo

https://ctxremote.wustl.edu/

Requires Duo

Haiku or Canto
Duo Self-Service https://it.wustl.edu/home/how-to/wustl-connect/washu-2fa-two-step-authentication/enrollment/

In WUSM Facility Only

Not available Not available
File Share Access for all other drive access https://it.wustl.edu/home/how-to/box/

WU VPN

WUSTL Box

WU Microsoft OneDrive

Requires VPN

Requires Duo

https://ctxremote.wustl.edu/

Requires Duo

https://it.wustl.edu/home/how-to/box/

Not available
Microsoft Office (Word, Powerpoint, Excel) Requires Duo

Does Not Require VPN

https://www.office.com/

Requires Duo

Download Office Apps
SFax Secure Faxing Install SFax Software from Microsoft Software Center

Requires VPN

SFax Software Install https://sfax.scrypt.com/article/1389-sfax-for-windows-2-0-how-to-install-uninstall-and-update

or remote to WUSM Workstation

Requires VPN

Not available
Microsoft Outlook (email) Requires Duo

Does Not Require VPN

https://email.wustl.edu

Select Login to Office 365

or

https://it.wustl.edu/services/email-calendaring/

Additional Documentation with most recent directions may be needed

Requires Duo

Download Microsoft Outlook App
HRMS https://hr.wustl.edu/

Requires Duo

Does Not Require VPN

https://hr.wustl.edu/

Requires Duo

Does Not Require VPN

https://hr.wustl.edu/

Requires Duo

VPN https://msvpn.wusm.wustl.edu/

Requires Duo

https://mspvn.wusm.wustl.edu/

Requires Duo

https://mspvn.wusm.wustl.edu/

Requires Duo

Remote Desktop User will need to be added to AD Group

User needs Computer Name prior to working from Home

Requires VPN and Duo

User will need to be added to AD Group

User needs Computer Name prior to working from Home

Requires VPN and Duo

Private/Personal File Share/ Drive Access Requires VPN

Requires Duo

https://ctxremote.wustl.edu/

Requires Duo

Not available
Call Center Avaya, VPN, Duo EPIC Avaya Software Install, USB Headset
Service Now https://wusm.service-now.com/

Requires Duo

https://wusm.service-now.com/

Requires Duo

https://wusm.service-now.com/

Requires Duo

Requires / Does Not Require VPN = The user must logon to the Employee VPN on their WUSM provided laptop
Required / Does Not Require Duo = The user must have an active Duo account and have at least one phone number configured within Duo

Please contact the Help Desk for assistance with remote access at (314) 933-3333 or ithelp@wustl.edu

Thank you,

WUSM IT Support Services