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ITIL v4 Foundation Training

As a reminder, WashU IT staff will attend IT Service Management training to improve our service delivery.

Contractors/Student Workers

Contractors and student workers should watch the 40-minute LinkedIn Learning ITIL Foundation 4 First Look video.

Employees

Employees are required to attend a 2-day, in-person ITIL v4 Foundation class and then pass the WashU IT-funded ITIL v4 Foundation certification exam. (Contractors and student workers are not eligible for the WashU IT-funded ITIL v4 Foundation exam.)

About the In-Person Training

Each day of the class will consist of viewing a vendor-provided webinar with your peers.

A laptop is required both days.

If you don’t have access to a laptop, register for a class and send an email to let us know you will need a loaner.

You will log in during class each day to record attendance.

Lunch will be provided both days. Please email us with any dietary restrictions when you register.

Need to register for the In-Person Training?

Select a class option from the list below to be taken to Learn@Work.

In Learn@Work, select the blue Enroll button to enroll for the 2-day class.

Please note attendance is required both days.

You will receive a registration email from StormWind, the vendor hosting the webinar, with login information approximately one week before the class.

The following classes have available seating:

Option 1:
Day 1: 4/29, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 4/30, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Option 2:
Day 1: 5/4, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 5/5, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Option 3:
Day 1: 6/1, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 6/2, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Option 4:
Day 1: 6/3, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 6/4, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Option 5:
Day 1: 6/22, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 6/23, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Option 6:
Day 1: 6/24, 9:30 a.m. – 3:00 p.m., West Campus Library Room A/B
Day 2: 6/25, 10:00 a.m. – 3:00 p.m., West Campus Library Room A/B

Taking the Exam

You will receive an email from WashU IT Training with the exam information after you complete the class. After you review the StormWind resources to prepare for the exam, email WashU IT Training to request a voucher to take the exam. It’s recommended that you take the exam soon after completing the training.

The Technology & Leadership Center will email a voucher to you. Directions for registering and redeeming will be on the voucher. When you schedule your exam, you’ll see an option to purchase a re-sit (retake) of the exam. The cost to you is $67, and it’s non-refundable through the vendor, even if you don’t need to retake the exam.

Only one voucher will be provided per employee. Once you schedule your exam, the voucher is redeemed, so please be certain you’re prepared for the exam.

The exam is online and proctored. You have 60 minutes to answer 40 questions. The minimum passing score is 26/40. When you take the exam, you must have a webcam on for the duration of the exam. The WashU IT-provided Dell laptops have a built-in webcam. If you don’t have a webcam, please email us once you schedule your exam, and we’ll obtain a laptop for you to use during your exam. Please provide a three-day notice of your exam if you need to borrow a laptop.

The exam schedule is very flexible, with availability nearly all hours of the day, to include some weekend availability.

Frequently Asked Questions

[accordion][accordion_tab title=”Is there a deadline to take the exam?” ]A deadline has not been set. It’s recommended you review and take the exam shortly after attending the training.[/accordion_tab][accordion_tab title=”How much will it cost to take the exam again if a passing score is not achieved?” ]The cost to you is $326. If you are concerned about the exam, you do have the option to purchase a re-sit (retake) of the exam when you schedule your exam online. The cost to you for the re-sit is $67.[/accordion_tab][accordion_tab title=”For those that attended training in 2019, it was indicated that there would be changes in January 2020, what are the changes?” ]A complete listing of the changes are on the Axelos website.[/accordion_tab] [/accordion]

Have Questions?

Email us.