October 25 – December 13: ServiceNow Upgrade

From October 25 to December 13, Washington University Information Technology will perform a scheduled upgrade to our current instance of ServiceNow.  During the upgrade window, there will be a freeze on developments and enhancements.

The upgrade will be performed on December 13, between 5:00pm and 10:00pm.  While there is no outage associated with this change, as the upgrade is applied to a clone which is then switched over when complete, it is possible that you may experience intermittent service between 8:00pm and 10:00pm.

Have questions? Email us, referencing CHG0052424.

We appreciate your patience as we enhance our services.