From October 25 to December 13, Washington University Information Technology will perform a scheduled upgrade to our current instance of ServiceNow. During the upgrade window, there will be a freeze on developments and enhancements.
The upgrade will be performed on December 13, between 5:00pm and 10:00pm. While there is no outage associated with this change, as the upgrade is applied to a clone which is then switched over when complete, it is possible that you may experience intermittent service between 8:00pm and 10:00pm.
Have questions? Email us, referencing CHG0052424.
We appreciate your patience as we enhance our services.