submitted by Oana Jackson, Asst. Director, STS Operations
Student Technology Services (STS) brought their student staff to campus for two and a half days of tech training to prepare for Fall 2019 move-in and the 2019-2020 academic year.
In addition to hands-on training, covering topics ranging from printing troubleshooting to hardware diagnostics and presentations on customer service and ServiceNow, several WashU IT staff were invited to join STS Tech Training and speak on the University’s IT services and initiatives. Vice Chancellor and Chief Information Officer Chris Kielt and Office of the Chief Information Office (OCIO) Interim Executive Director Russell Sharp stopped by STS on August 13, the second day of tech training, and expressed their enthusiasm to meet the student techs who provide a very important tier-1 level of tech support to the WashU student population.
“The CIO of WashU coming to speak with us was instrumental in the IT leadership at WashU exhibiting a ‘students first’ attitude, which I know inspires me and the other technicians at STS to provide the best possible service to the residential communities at WashU,” said Puneet Sachdeva, WashU Engineering Computer Science student and STS Student Manager.