Unplanned Outage: MModal Login Service Degradation

Washington University Information Technology has detected an issue where many users are unable to log into MModal.  MModal has informed us that this Login outage is affecting all MModal customers, not just those at Washington University.

Individuals who are unable to log into MModal

  • Users attempting to log into MModal for the first time
  • Users attempting to log into MModal through ECV

Users who are utilizing their own computer, and have logged into MModal within the last 30 days, may still able to utilize MModal.

We are in communication with MModal and will provide updates as they become available.

We appreciate your patience as we work to restore service