Shared IT Services enters busy schedule in Summer 2019

Shared IT Services (SITS) is transitioning its way through the Anesthesiology and Developmental Biology at the Medical Campus, as well as Olin Business School and the Sam Fox School at Danforth. In the Olin Business School, SITS finished its first round of migrations for the department. The school was previously on hold until graduate students returned in mid-April, with classrooms on hold until May, in order to not impact scheduled classes. The project is currently ramping up for a very busy summer schedule to transition the remaining WUSTL departments to Shared IT Services. Since January 2019, the SITS team has now migrated over 1,800 computers throughout WUSTL campuses.

The following units recently entered the Discovery phase in preparation for their migration: Surgery, School of Engineering, Psychiatry and the Olin Library. During this phase, we partner with the unit to understand their business and technical environment in order to plan and prepare solutions for their migration needs.

Infrastructure Discovery efforts this month include a review of 1,697 servers on WUSTL Campuses. A key finding has been discovered on these efforts, we currently see that 43% of servers discovered have been or will be retired. This has become one of the top findings of SITS, highlighting the need for updating and replacing IT infrastructure. By consolidating many of the school and department server and storage offerings into highly secure and optimally redundant infrastructure services, SITS continues to rebalance the WashU IT delivery model to ensure seamless information sharing.

In March, SITS reported our strategy to develop strategic customer communications and increase our customer engagement as one of the top priorities going forward. The Shared IT Services Communication team has been gathering statistics to better serve our customers in 2019. A Post-Migration Survey is sent to users who have migrated to Shared IT Service within 7-days of their migration date. From that survey, we are able to report that our support after their migration has met their expectation 82% of the time. The use of this survey also allows our SITS migrated users to contact us with their outstanding issues and concerns post-migration. Qualitative feedback from one customer said, “The migration team was on site when I got into work the morning after migration. They were patient, knowledgeable and helpful.” This feedback helps our team strive for providing consistent and reliable customer service for our users.

Implementations by the Numbers