Audience: WashU IT Staff
To further streamline the Change Management Process, the Implementer Notification Template will no longer be used and attached to a Request for Change (RFC). For RFCs where the implementer/requester is managing the communications, simply indicate this in the Description field or the Customer Impact & Notification section of a RFC with a statement such as, “Implementer handling communications.”
- For customer communications, a PSA should still be engaged. The Communication Request Form should be completed and attached to a RFC.
- For project communications, a PSA project communication plan can be attached in lieu of the Communication Request Form
Have questions? Email us.