Shared IT Services Moves Through the Olin Business School

The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remains a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. The Shared Information Technology (IT) Services Program is an initiative designed to re-balance the information technology delivery model at Washington University in St. Louis by creating a shared infrastructure and end-user computing service platform that facilitates the seamless sharing of information and positions the University for Strategic Advancement.

Shared IT Services is working diligently on Workstation Migrations through a number of units on different campuses across the university Shared IT Services is currently migrating Ob/Gyn, Olin Business School, Neuroscience, and the Division of Comparative Medicine (DCM). Additionally, the Shared IT Services infrastructure team has also completed scheduled server migrations in Pathology.

The following units have entered their Discovery phase in preparation for their migration dates; Anesthesiology, Sam Fox School, Developmental Biology and Surgery. In this phase, a unit’s data is analyzed to help plan and prepare for their migration needs. You can see what kind of data is gathered during discovery here.

Shared It Services is currently distributing Post Migration surveys to our Units individuals that have completed their migrations. The surveys are distributed 7 days after a Unit has migrated to Shared IT Services. These user surveys give the customer the opportunity to follow up with SITS for outstanding issues or concerns, but also a chance to provide feedback on their recent workstation migration to Shared IT Services. We are gaining valuable information on our current relationships with our customers and how to better serve their needs going forward. Since October 2018, the SITS communication team has distributed over 1,600 surveys to migrated users.

Currently, SITS leadership has unveiled an updated migration schedule, as well as improving the support model. To see what units have already migrated, check out the list  here.