Shared IT Services Continues Forward in 2019 with New Program Director

The Shared IT Services (SITS) program continues to move forward. Unit migrations to SITS remains a top priority of the Office of the Chief Information Officer and Vice Chancellor of IT at Washington University in St. Louis. The Shared Information Technology (IT) Services Program is an initiative designed to re-balance the information technology delivery model at Washington University in St. Louis by creating a shared infrastructure and end user computing service platform that facilitates the seamless sharing of information and positions the University for Strategic Advancement.

In December 2018, The Office of the CIO announced that Sharon Swan will be the new Shared IT Services Program Director. In this role, Sharon will oversee the progression and program management on the project. She will also work closely with the PPMO and the SITS team to lead the project during this time of project transition. Sharon’s experience, and years serving a similar role on the project, make her uniquely qualified to fill this role. Sharon will report directly to the CIO and has the full support of the OCIO in this role. The appointment of Sharon to the vacant Program Director position and other program activities are being put in place to ensure success of this foundational effort for Washington University.

Shared IT Services is currently migrating Pathology, Orthopedic Surgery, Operations & Facilities Management Department, CFU North Campus and Students Affairs on the Danforth Campus. The following units have entered their Discovery phase in preparation for their migration dates; Neuroscience, OB/GYN, Olin Business School. In this phase, a unit’s data is analyzed to help plan and prepare for their migration needs. You can see what kind of data is gathered during discovery here.

In the last 4 weeks, SITS has averaged 153 workstation migrations per week and continues to move through multiple campuses. The overall number of completed workstations sits at just over 9,600 for the program as a whole, completing 1,000 additional workstations since November 2018. SITS will be migrating new departments in the January 2019, beginning with Olin Business School; a department which houses over 500 user workstations. To date, over 500 servers have been migrated or retired. Another 200 server migrations and retirements are being scheduled, and planning with a number of departments is under way.

Currently, SITS leadership is working on unveiling an updated migration schedule, as well as improving the support model. To see what units have already migrated, check out the list  here.