Changes in IT Admin Team

To better serve our internal and external customers, some exciting changes have been made to the IT Admin team. The highlights of the changes include:

  • Joelene Swearingen is now a full time WashU IT employee (please cheer loudly here!)
    • Joelene will oversee daily management of our operational budget
  • Christy McCollum will serve as our non-compensation SME and will oversee billing/revenue collection and non-compensation budget functions

To take a quick look at the changes in more detail, please click here to see our updated org chart. In a snapshot, here is a quick guide to get you to the right person, based on particular topics:

  • Annual service layer summary exercise, oversight of budget processes, and best business practice development
    • Joelene Swearingen
  • Non-compensation questions and billing functions related to the operational budget as well as facilities needs
    • Christy McCollum
  • Compensation questions including whether you have enough money to hire that super star you interviewed, how a FTE is sourced, or for financial statement or budget reporting questions
    • Judy Finkelstein
  • HR support including hiring, onboarding, orientation, performance planning and support, employee relations issues, payroll & time reporting, terminations/separations, or training and development
    • Tiffany Heineman
  • Administrative support including scheduling important meetings for more than five (5) people (using this Qualtrics survey form)
    • Carol Coplin and Monique Tumbleson
  • Software licensing questions, accounts receivable, interdepartmental billing for admin, stock equipment, software fulfillment, renewals, SSL Certificate processing, product key distribution, vendor database management, software/license tracking, Service Now problem resolution, software quotes, software fulfillment
    • Charlotte Phelps and Ann Marie Zeman
  • Accounts payable activities including inter-departmental invoices, blanket order PO invoices, travel reports/advances (non-local), PC refresh management, employee computer inventory management, and approvals for computer hardware purchasing tickets
    • Tricia Eagan
  • Purchase order processing, Supplier Selection Justification forms, receiving, asset tracking, check requests and network project accounts receivable billing
    • Carole Swindle

Thanks for your support as we continue to find ways to improve processes so we can provide the very best administrative support to WashU IT and all of our customers. If you have questions, please contact Katherine Krajcovic.