The Washington University Information Security Office has recently received several reports of phishing phone call attempts. In these incidents, an attacker has called WashU faculty and staff noting a potential virus or threat. The caller then requests information about the person’s computer or printer. Callers have identified themselves as technology specialists with Dell, Microsoft and Apple.
If you receive a phone call where you’re asked for information about your computer, printer or network, ask the caller for their name, department, company and a call back number. In many cases, the caller will hang up. You can also transfer the call to your IT Help Desk. Whether you received a call and dismissed it or responded to a call and provided information, please report the incident to the Information Security Office at email@example.com.