It’s Here! New WashU IT Change Management Process

As of Jan. 1, all Normal and Emergency changes to all WashU IT supported systems must be reviewed and approved by the Change Advisory Board (CAB).

What does this mean to me?
If you support any WashU IT systems, servers, networks, applications or services, you are required to submit a ServiceNow Request for Change (RFC) document at least 11 days prior to the scheduled change date.

What should I do now?
Bring on the RFCs! Submit your change requests in ServiceNow. Remember, you should submit requests as soon as possible. All requests must be received at least 11 working days prior to the requested change.

If you have not already done so, take this time to review the Change Management process to become familiar with the requirements and documentation and sign up for a training session.