IT News and Events which impact the Washington University community.


News

Empowering Users: Understanding WashU IT End User Services

End User Services serve as the backbone of the WashU IT infrastructure, empowering the university community to focus on their core tasks by understanding, anticipating, and responding to their technological needs. Join Rick Herman, Executive Director End User Services, Michelle Stirnemann, Director End User Services, Thomas Walker, Senior Customer Relationship Manager, and Nancy Webb, Senior […]

WashU IT hosts St. LouisCIO monthly meeting at EPNEC 

WashU CIO Jessie Minton recently engaged in a morning of thought-provoking discussion on Generative AI with WashU’s Digital Intelligence and Innovation Accelerator’s Dr. Philip Payne and Jerry Fox, Senior Vice President, Chief Information and Digital Officer at BJC Health System. Check out the LinkedIn post with more information about photos from the event.  WashU IT […]

Tech Den Extends Service Desk Hours to Better Serve Graduate and Professional Students 

As of Monday, March 17th, Tech Den has extended service desk hours to offer a greater level of support to the community of graduate, professional, and non-residential students it serves. New hours are from 9 a.m.-8 p.m. Monday-Friday and noon-6 p.m. Saturday.    “This strategic move reflects our IT values and aspirations outlined in our ImpacT […]

Meet Your End User Services (EUS) Team: Carissa Braddy & Nick Lowre – Operation Supervisors – WashU IT Service Desk  

These dedicated professionals work tirelessly behind the scenes to ensure that every member of our organization has a seamless and efficient experience with our technology and support systems. From troubleshooting technical issues to providing valuable guidance on software and hardware usage, our End User Services team is here to support you every step of the […]

Recent tours offer engineering students a glimpse inside the Research Data Center 

Thanks to recent tours of the Research Data Center on the Medical School campus, nearly 40 WashU students from an infrastructure architecture class had a valuable practical learning experience.    The student tours were led by Craig Hager, Senior Director of Information Technology, and Tim Flynn, IT Critical Infrastructure Technician III.   Saeed Akbani, Professor of Practice […]

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The current status of  WashU IT services and planned system/service outages and maintenance can be found at itstatus.wustl.edu.